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Prem Menon
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Prem Menon

Online Business Manager

Self-motivated individual with over 10 years of experience in retention, customer service, & liaison with international clients. I am client-centric and strive for excellence.

Availability
10hrs / day
Time zone
US East
English
5/ 5
Experience
12.8yrs
Background verifiedCleared 70+ vetting parametersReplaceable within 24 hrs

About Prem

Self-motivated individual with over 10 years of experience in retention, customer service, & liaison with international clients. I am client-centric and strive for excellence.

Tools & software

0 tools

Skills

0 skills

Experience

5 roles
Current
Virtual Assistant
WWishupSep 2024 – Present · 2 yrs

With almost 12 years of experience and specific skills acquired, I am currently assisting a client with LinkedIn Engagement, Research, & Inbox Management

Retention Specialist (Business Services)
HHutchison 3G UKAug 2019 – Jun 2024 · 4 yrs 10 mos

Experienced professional with 5+ years in customer retention, contract upgrades, and complaint resolution on chat, social media & calls.

Team Leader, Verification
TTata Consultancy ServicesFeb 2017 – Jun 2018 · 1 yr 4 mos

As a Team Leader managing a team for Citi credit card applicant verification, overseeing ID, address, and residency checks to ensure accuracy and secure client approval

Customer Support & Complaints
HHutchison 3G UKMar 2015 – Jan 2017 · 1 yr 10 mos

Worked in the customer support team, where I resolved day-to-day queries through chat, emails & calls. Every communication detail were logged in CRM to track and resolve cases.

Manager, Imports and sourcing
CContinental Chandler'sMar 2012 – Jan 2015 · 2 yrs 10 mos

Sourcing high-quality F&B produce for exclusive delivery to cruise ships such as Celebrity, Princess Cruises, & Royal Caribbean & ensuring repeat business.

Work samples

3 samples

Education

Graduate (Bachelors in Commerce)
Sydenham College of Commerce & Economics
2012
Wishup evaluation of Prem
Our 10-step screening process with over 70+ filtering parameters ensures the top 0.1% talent.
Communicative
Fast Learner
Perfectionist
Proactive
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