US East
A seasoned professional with 9+ years of experience in KPO/BPO, specializing in team management, GenAI projects supervision and quality assurance, known for creative solutions and process improvement.
A seasoned professional with 9+ years of experience in KPO/BPO, specializing in team management, GenAI projects supervision and quality assurance, known for creative solutions and process improvement.
- Managed operations for a US-based pharmaceutical logistics business - Daily dispatch planning, - Inbox, emails and calls support for smooth operations - Helped in process automation and CRM updates
- Led two Generative AI projects independently, max 32-members team with high-quality performance - Streamlined and automated daily operations, consistently meeting SLAs, deadlines, KPIs
- Led a 23-member team, managing task allocation and quality reviews of legal documents - Provided training to international interns, presentation on feedback, quality reports, data migration projects
