US East
Versatile virtual assistant with 8+ years of experience, skilled in multitasking across customer service, data management, admin support, and social media.
Versatile virtual assistant with 8+ years of experience, skilled in multitasking across customer service, data management, admin support, and social media.
Currently helping clients with administrative, research, and project management tasks using different AI and automation tools.
Responsible for monitoring all SXP welfare systems and following SOPs to take necessary escalation steps. Supported patrol operations to ensure client security needs were effectively met.
Kept accurate records of customer support interactions using established Amex's methods and tools. Handled sensitive fraud-related issues while maintaining compliance and detailed documentation.
Followed up with Comcast customers on resolved issues to maintain high standards of customer service, primarily for the retention department.
Managed inbound and outbound calls for Amazon, addressing customer inquiries, processing refunds, and sending email updates on credits and order adjustments to ensure timely support and satisfaction.
