US East
Lean Six Sigma Green Belt certified professional with experience in process optimisation, data analysis, cross-functional collaboration, process planning, and SOP creation.
Lean Six Sigma Green Belt certified professional with experience in process optimisation, data analysis, cross-functional collaboration, process planning, and SOP creation.
As a Practice Coordinator for US healthcare client, I handle the front and back end office teams. assist with financial tasks, handle communication channels, data analytics and streamlining SOPs.
Led a team of Trainers and Quality Analysts, managing audits, QC checks, and Training Needs. Developed Universal Quality format, QA templates, and training materials. Handled KRAs and appraisals.
Analyzed data for client needs, led a pilot project for omni-channel services in India, managed growth, compliance, and frontline agents. Designed reports, set KPIs, and created execution roadmaps.
Oversaw training & quality for US client Member Services (Buyer & Seller), focus in Quality Analysis, Root Cause Analysis, coaching, feedback delivery, and maintaining quality against benchmarks.
Onboarding specialist for sellers on the marketplace platform, part of the Seller Acquisition Team. Assisted with data analysis and team performance improvement.
