US East
Highly motivated and results-oriented professional with 6+ years of experience in customer service, credit card operations, and quality assurance. Proven ability to excel in fast-paced environments.
Highly motivated and results-oriented professional with 6+ years of experience in customer service, credit card operations, and quality assurance. Proven ability to excel in fast-paced environments.
Currently handling inbox, calendar management, travel management, and daily operations for clients.
Handling escalations for CM's, relationship managers, program administrators for different clients of middle and large markets including global and India corporates. Monitoring and Auditing calls
Handling agent escalations regarding the consult and concessions for Customers Across different operating units for Amazon E-commerce.
Monitoring and auditing agent interactions with customers , checking for any possible errors in call structure , information provided , product knowlegde and promises made over the calls
